Our centralised operations team functions as a backbone of our corporate and retail services. Our dedicated call centre operates to support our customers whenever needed. With a focus on monitoring and improving service delivery parameters, the Operations team works closely with all internal and external stakeholders to deliver best in class service to our customers.
We guide our corporate and retail customers at each step to ensure payment of right amount of claim at the right time. The team ensures a seamless management of claim life cycle from notification to surveyor appointment to documentation assistance until claim settlement. Our team of experts are well positioned to provide customised claims advisory.
Our experienced claims consultancy team reviews your claim history and the role and processes followed by insurance companies and third-party administrator. These periodic checks help us provide you with appropriate advice and claim settlement support.
We understand the risks of the corporate by undertaking health check of their various policies and review gaps and uninsured risk. We also provide consultancy services in terms of physical risk evaluation and management. We undertake regular reviews of the policy performance and provide benchmark reports to clients from our industry experience on the covers, premiums and limits of insurance. We study industry and market trends and map corporate requirements in line with the benchmark. This helps corporates in managing their insurances in line with their risks and with a vision of the future trends.
We provide risk advisory services by leveraging relationship with multiple stakeholders including insurers, reinsurers, surveyor, TPAs and wellness experts. We have strong partnership at every touch point of our business for providing best in class services to our customers.